Transparency

Why we publish this

Trust at scale is built on legibility. Care quality is easy to describe in language that cannot be verified. We would rather publish numbers. Families, self-advocates, case managers, and MCO coordinators who rely on us deserve something firmer than adjectives. The metrics on this page are published as they become available, not held back, not selectively reported, and not reframed when they are uncomfortable.

DSP compensation and retention

Direct Support Professional (DSP) turnover is the single most reliable indicator of structural health in a care agency. We track and publish:

• Our current DSP wage floor and how it compares to the Kansas HCBS regional median
• Average DSP tenure in months
• Annual turnover rate

KDADS survey results

Servants Mission is licensed and surveyed by the Kansas Department for Aging and Disability Services. We do not edit survey findings. We publish them as issued and document our response separately.

For families and case managers evaluating providers, KDADS certification status and survey history are also part of the public record at kdads.ks.gov (opens in new tab). Our published version here adds context: what changed in response to findings, what is in progress, and what is closed.

Complaint and incident history

We maintain a complaint and incident log as required by KDADS licensing. Aggregate patterns are reported publicly: category counts, average resolution time, outcomes, and any systemic patterns we have identified and addressed. Individual records are not published. They contain protected information about the people we serve. Patterns are how an agency's operational culture becomes visible.

Operational integrity

Beyond regulatory metrics, we publish a small number of operational integrity indicators that reflect how the agency actually runs:

• Documentation completion rate (services delivered as authorized vs documented)
• Median response time to MCO authorization requests
• Median response time to family or case manager concerns
• Active caseload count and current capacity status (open / waitlist / closed)

What we don't publish, and why

Some categories of information are deliberately not posted publicly:

• Any identifying information about the people we serve. Names, conditions, household details, ISP content, or any other detail that could reasonably identify a client or family, even with consent, is not published on this surface. Consented testimonials live separately on our testimonials page, with full editorial control by the contributor.
• Individual DSP names or wages. Aggregate compensation data is published; individual compensation is not.
• Individual incident details. Aggregate complaint and incident data is published; individual records are not.
• Information about MCO contracts that is contractually restricted. Where a published number is not available because of an MCO contract restriction, we will say so explicitly rather than omit silently.

If a published number looks wrong

If you spot something on this page that doesn't match a primary source, or that contradicts something you have firsthand knowledge of, please report it. The inaccuracy-report channel routes directly to a moderation queue and is reviewed by an administrator. Corrections, when warranted, are published with a visible change log entry.

Where this fits in the broader system

This page is one source of accountability information about Servants Mission. It is not the only one. Independent oversight exists: KDADS surveys, MCO audits, the federally-designated Disability Rights Center of Kansas (opens in new tab), and the right of any individual we serve or their family to file a complaint or seek an independent review. Public-facing transparency does not replace any of those. It complements them.

For more on those independent accountability paths and how to use them, see our Rights guide and Advocacy guide.